Frequently Asked Questions

Everything you need to know about MÁDARA organic skincare.

Are MÁDARA products certified organic?

Yes, all our products are certified organic or natural according to the international ECOCERT and COSMOS standards, ensuring transparency and safety.

How long does shipping take?

Standard shipping typically takes 3-7 business days within the EU and 7-14 business days for international orders, depending on the destination.

What is your return policy?

We offer a 14-day return policy for unused and unopened products in their original packaging. Please contact our support team to initiate a return.

Are your products vegan and cruelty-free?

MÁDARA is 100% cruelty-free. Most of our range is vegan, and any exceptions (such as products containing ethically sourced beeswax) are clearly marked on the label.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and various regional payment methods such as Klarna and Apple Pay.

Are your products safe for sensitive skin?

Our formulas are dermatologically tested and prioritize gentle, plant-based ingredients. However, we recommend checking the full ingredient list or performing a patch test if you have specific allergies.